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Return Refund and Cancellation Policy

At Hancers, we aim to provide you with the best shopping experience and complete satisfaction when you purchase from our website, https://hancers.com/. We are committed to delivering high-quality products right to your doorstep. If you receive a damaged or defective product, please contact our Customer Care for assistance. Our team will work to resolve the issue, and at our sole discretion, we may replace the product for you.

This policy applies only to purchases made on https://hancers.com

Cancellation Policy:

If you placed an order by mistake and want to cancel it before it’s shipped, email us at sales@hancers.in or call us at +91-7303667108, +91-11-42141008. Once we receive your cancellation request, we will cancel the order and start the refund process within 24-48 business hours.

Returns Policy:

  1. Return requests must be made within 7 days of delivery on the website.
  2. Submit return requests through the returns section.
  3. Items should be returned in their original, undamaged packaging.
  4. Upload images of the invoice, product, and packaging when submitting a return request.
  5. If you receive a defective or damaged item, we will replace it at no extra cost.
  6. Upload images of the invoice, a clear picture of the damaged/defective product, and the packaging when submitting a return request.
  7. Our logistics partner will pick up the item and send it to our warehouse.
  8. Once we receive the product, we will start the replacement or refund process.
  9. Refunds can take up to 15 days after we receive the item.
  10. If you receive an incorrect or incomplete order, contact us at sales@hancers.in or call us on +91-7303667108, +91-11-42141008 within 72 hours of receiving it.

Items Ineligible for Returns:

  • Damage due to misuse or improper use
  • Products with tampered packaging or labels
  • Defects or damage not covered by warranty
  • Incidental damage
  • Items without original packaging or all components
  • Items returned in a different condition from how they were received
  • Returns made after 7 days of receiving the order
  • Personalized items cannot be returned or replaced

Note: The above policy is at the sole discretion of Hancers.

Hancers may update or change this Return and Refund Policy at any time without prior notice.

Refund & Replacement Policy

At Hancers, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with a hassle-free refund or replacement process.

Eligibility for Refund or Replacement:

  • Damaged, defective, or broken items
  • Incorrect product delivered
  • Missing items in your order
  • Genuine quality-related issues

Conditions for Returns

  • Return requests must be made within 7 days of delivery.
  • Items must be unused and in original packaging.
  • Photo/video evidence is required for damage or defect claims.
  • The product must not be customized or specially made unless faulty.

How to Raise a Return Request

Please contact our customer care at sales@hancers.in with:

  1. Your order number
  2. A clear description of the issue
  3. Supporting photos or videos of the product and packaging

We will guide you through the return or replacement steps after reviewing your request.

Refund Duration & Process

  • Once we receive and inspect the returned item, we will notify you about the approval of your refund.
  • If approved, your refund will be initiated to your original mode of payment.
  • Refunds will be processed within 7 to 15 business days from the date we receive the returned product.

Replacement Process

  • A replacement will be shipped out after verification.
  • If the same product is out of stock, you can either choose an alternative item of equal value or opt for a full refund.

Non-Refundable Items

  • Products damaged due to misuse or mishandling
  • Used items or those not in original packaging
  • Custom-made or specially ordered items (unless damaged or defective)

Important Tips

  • For fragile items like glassware, crockery, ceramic, melamine, and cutlery, please inspect the package at the time of delivery.
  • We recommend taking an unboxing video to help us process claims faster if needed.

Hancers reserves the right to approve or deny any refund/replacement based on inspection and adherence to policy terms.

Need help? Reach out to us - we’re always here to assist!